Billing
Manage subscription, invoices and minute usage.
Billing
On the billing page you manage your subscription and view your usage.
Subscription
Your plan includes a fixed number of minutes per month. Overage is billed per minute.
You can add extra phone numbers, PIN users and (on Professional+) connections:
| Extra | Rate |
|---|---|
| Minute above limit | €0.17/min |
| Lead lookup above limit | €0.10 |
| Phone number | €2.50/month |
| PIN user | €3.00/month |
| Connection (Professional+) | €8.00/month |
Starter has a hard connection limit (no add-ons). On Professional and Business you can go beyond included connections at €8 per month per extra connection.
Changes mid billing period
You only pay for what you use. We never charge a full month for something you had for just a few days.
Adding an extra phone number, PIN user or connection
You only pay for the remaining days in your current billing period. If you add an extra PIN user halfway through the month (€3/month), about €1.50 is charged on your next invoice.
Upgrading your plan (e.g. Starter to Professional)
Your new plan and higher limits take effect immediately. On your next invoice you will see an adjustment: credit for unused time on your old plan, plus a smaller charge for the remaining days on the new plan.
Downgrading your plan
You keep your current plan and limits until the end of your billing period. After that, the lower-priced plan starts and you pay the lower monthly rate. There is no refund for days you already spent on the higher plan.
Removing an add-on
If you remove an extra number, PIN or connection, we only charge up to the moment you removed it. You do not pay for the full month.
Minute calculation
| Situation | Billed |
|---|---|
| Pure chat (text only) | Starts as 1 minute; busy sessions in the same window add extra minutes |
| Chat + webcall | Chat forfait (scales) + webcall minutes |
| Pure webcall | Wall clock duration |
| Phone call | Wall clock duration |
A chat session starts as 1 minute. With lots of back-and-forth messages in the same session, extra minutes are added (about 1 minute per block of 12 messages). Short questions stay cheap; long work sessions count more fairly.
How much? With light use usually 1 minute. A busy half-hour work session may be a few minutes.
Chat session limits (widget, desktop, app)
| Limit | What happens |
|---|---|
| 5 minutes of inactivity | Session is closed |
| 30 minutes of active chat | Session is closed (hard cap) |
After close, a new message counts as a new chat session (again from 1 minute). Your PIN stays valid until 30 minutes of PIN inactivity. A session closes after 5 minutes of silence or after 30 minutes max.
Slack / Teams
Follow-up messages in the same thread within 10 minutes belong to the same chat session. Extra messages in that session can increase the chat forfait. After 10 minutes of silence a new session starts.
Prepaid bundles
Prepaid bundles are used first before additional costs are charged via Stripe.
Budget cap
Set a budget cap to avoid unexpected overage costs. When the cap is reached, new sessions are blocked.
Invoices
Invoices are automatically generated by Stripe at the end of each billing period. You can view and download them in the dashboard.