Features

CallMerlin offers a complete set of features to configure and manage your AI phone agent.

Core Features

• Connections - Connect accounting, CRM, calendar and more
• Templates - Set AI instructions and personality
• PIN Users - Manage who has access and with which permissions
• Call Logs - View transcripts and statistics
• Phone Numbers - Manage inbound numbers
• Webcall Widget - Place a widget on your website
• Teams Channel - Microsoft Teams as inbound channel
• Slack Channel - Receive notifications and chat via Slack
• Alerts - Proactive notifications for changes
• Billing - Subscription and minute usage
• Security - 2FA and session management